FAQ

What is the difference between Plus and Unlimited? Plus-Mitglieder sehen nur eine Auswahl an Videos und können diese auch nur streamen, also online ansehen. Unlimited-Mitglieder hingegen erhalten Zugriff auf exklusive Videos und zudem können sie auch alle Videos herunterladen und offline ansehen.
When do new Uploads come? Uploads come irregularly depending on how much time I have. However, there should be at least two new uploads per month.
Can i switch my Membership? Yes! If you want to upgrade or downgrade your package, scroll down to "Packages" in the menu under "My Account" and select the package you would like to use.
Are the Memberships without Subscription? Ja! Du kannst das Unlimited-Paket zu einem Preis von 12,99€ auch ohne Abo nutzen. Nach einem Monat endet deine Mitgliedschaft automatisch, ohne dass du kündigen musst.
How do i cancel my Membership? To cancel your membership, simply select “Cancel” under “My Account”. You will see your active memberships there and you can easily cancel them.
I have an Issue For all questions about your membership; if you want to change or cancel your package; or if you have any questions about the service, please contact office@nickykerosene.de.
My Question hasn't been answered Falls du weitere Fragen hast, wende dich bitte an office@nickykerosene.de.
Is there a Trial? No. Due to the protection of minors, it must be checked whether the information provided by a user is correct. For this we use PayPal as a legitimation partner. In order for us to be able to use PayPal, a payment is necessary. For this reason, we are unfortunately unable to offer trial subscriptions. However, there are in-between promotions that give you discounts on memberships.
How can i pay for my Membership? NickyKerosene verwendet PayPal und Stripe als seine Zahlungsanbieter. Wir buchen den Mitgliedsbeitrag monatlich von deinem PayPal- bzw. Bank- oder Kreditkartenkonto ab, bis du deine Mitgliedschaft kündigst. Gleichzeitig prüfen PayPal und Stripe deine Adressdaten und führen eine Altersverifizierung durch.
How about my Anonymity? We cannot see your data; they are only saved in your personal account. PayPal also does not provide us with any data. You always surf anonymously on NickyKerosene and without tracing; we also do not use tracking or analysis services and completely exclude social networks. Please note, however, that your internet or mobile operator can still collect data on which pages you surf. To prevent something like this, you need e.g. a VPN client.
What is on my bank statement? Only the neutral name “YOUR PURCHASE FROM NICOPAHL” is shown on your statement. There is no connection to NickyKerosene, this website or the assumption that you are consuming adult content. Your statement looks like you ordered something online or bought a friend a coffee with PayPal.

Please be aware, that i'm currently hospitalized for depression and suicidal thoughts. At the moment i'm unable to create new content, update the website or quickly respond to Support-Questions.

I will be back as soon as possible. Please have patience when contacting Support. If you or someone you know is in danger or need of help, call:
DE: 0800 1110111 - 0800 1110222, in Emergency: 112.
US: Text HOME to 741741, in Emergency: 911.

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