FAQ


What is the difference between Plus and Unlimited?

Plus members only see a selection of videos and can only stream them, i.e. watch them online. Unlimited members, on the other hand, have access to exclusive videos and they can also download all videos and watch them offline.

When do new Uploads come?

Uploads come irregularly depending on how much time I have. However, there should be at least two new uploads per month.

Can i switch my Membership?

Yes! If you want to upgrade or downgrade your package, scroll in the menu under “My Account” and select the package that you would like to use.

Are the Memberships without Subscription?

Yes! You can also use the Unlimited package without a subscription at a price of € 9.99. After one month, your membership will automatically end without you having to cancel.

How do i cancel my Membership?

To cancel your membership, simply select “Cancel” under “My Account”. You can see your active memberships there and can easily cancel them.

I have an Issue

For all questions about your membership; if you want to change or cancel your package; or if you have any questions about the service, please contact office@nickykerosene.de.

If you have problems playing videos or viewing content, please report this to us using the "Report content or problem" button.

Is there a Trial?

No. Due to the protection of minors, it must be checked whether the information provided by a user is correct. For this we use PayPal as a legitimation partner. In order for us to be able to use PayPal, a payment is necessary. For this reason, we are unfortunately unable to offer trial subscriptions. However, there are in-between promotions that give you discounts on memberships.

How can i pay for my Membership?

NickyKerosene uses PayPal and Stripe as its payment providers. We deduct the membership fee from your PayPal, bank or credit card account on a monthly basis until you cancel your membership. At the same time, PayPal and Stripe check your address data and carry out an age verification.

We accept the following payment methods: Sofortüberweisung, PayPal credit, direct debit, Google Pay, Apple Pay, Microsoft Pay, credit card (AMEX, VISA, MasterCard, JCB, Diners Club).

How about my Anonymity?

We cannot see your data; they are only saved in your personal account. PayPal also does not provide us with any data. You always surf anonymously on NickyKerosene and without tracing; we also do not use tracking or analysis services and completely exclude social networks. Please note, however, that your internet or mobile operator can still collect data on which pages you surf. To prevent something like this, you need e.g. a VPN client.

What is on my bank statement?

Only the neutral name “YOUR PURCHASE FROM NICOPAHL” is shown on your statement. There is no connection to NickyKerosene, this website or the assumption that you are consuming adult content. Your statement looks like you ordered something online or bought a friend a coffee with PayPal.

How do I cast on another device?

In order to be able to cast NickyKerosene videos, you need a cast-capable device (Android 9.0+, iOS 11.0+), as well as a receiving device that is in the same (WiFi-)Network .

As soon as you play a video on NickyKerosene.de, the  Symbol will appear in the Videoplayer. Tap the icon and select the screen or device you want the video to play on. If that doesn't work, there are alternative apps, such as Web Video Cast for Android and iOS, that will take over the settings for you.

System Requirements

To use NickyKerosene.de in it's best version, we recommend using Google Chrome in it's latest version. For SD Videos in 480p, we recommend at least 5 Mbit/s, for HD Videos in 720p at least 8 Mbit/s, for HD Videos in 1080p at least 15 Mbit/s and for 4K Videos in 2160p at least 25 Mbit/s.

Are you of legal age? To use this Website and our Services, you need to verify that you are of legal age in your Country (min. 18 Years).
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